Operations Manager (M/F)

Descrição da Vaga

Heading is looking for Client his, a Operations Manager (M/F) for Maputo

Operations Manager

• Supervise and coordinate all daily operations of the organization, ensuring efficiency and compliance with internal processes and banking/ micro banking regulations.
• Manage and optimize operational processes, including payments, transfers, transaction processing, and customer services.
• Monitor operational performance indicators and implement continuous improvements to increase efficiency and reduce risks.
• Ensure compliance with internal policies, regulatory standards, and quality benchmarks.
• Lead, guide, and develop the operations team, fostering a disciplined and motivating work environment.
• Support management in defining operational strategies and long-term planning.
• Resolve complex problems and critical situations affecting operations, ensuring fast and effective responses.

Tecnical Requirements

• Degree in Management, Administration or similar fields.
• Minimum of 5 years of experience in the banking/microbanking sector.
• Strong knowledge of banking operations, payments, operational compliance and processes.

Soft Skills

• Strategic vision.
• Team management ability.
• Effective communication.
• Ability to solve complex problems.
• Rigour and discipline.

Apply for job: https://heading.peoplenect.com/ats/external_applicant/?page=view_jobs_details&job_id=5732&company_id=32