Credit Controller

Descrição da Vaga

POSITION AVAILABLE: CREDIT CONTROLLER
in the Medical Industry
Office-based job in Maputo

PURPOSE:
We are looking for a detail-oriented and proactive Credit Controller Agent to join our Finance team. The successful candidate will be responsible for accurate billing, timely collections, and maintaining strong client relationships. This role requires excellent communication skills, strong financial accuracy, and the ability to work efficiently under pressure.

MAIN RESPONSIBILITIES INCLUDE:

Billing & Collections

• Issue invoices to clients and brokers.
• Send collection notices and follow up on outstanding premiums.
• Allocate received premiums to the correct accounts.
• Prepare weekly collection reports for management.
• Ensure accuracy of debit and credit entries in the debtors’ report.
• Maintain an updated monthly list of all cancelled policies.
• Proactively inform clients of upcoming or completed cancellations.
• Ensure billing is correct and aligned with policy terms.
• Respond promptly to client queries regarding billing and subscriptions.
• Support Finance with reconciliation and audit requirements.
• Complete all tasks within required SOP timelines.
• Ensure all financial and client data is accurately recorded in the system.
• Maintain a Customer Satisfaction Index (CSI) score of 75% or higher.

Financial Responsibilities

• Monitor and verify premium receipts and billing transactions.
• Perform bank reconciliations.
• Reconcile client accounts and resolve inconsistencies.
• Use accounting systems such as Primavera and Sage Pastel for financial operations.
• Assist in compiling utilisation, ageing, and debt reports.

Ad Hoc Responsibilities

• Provide weekly feedback and updates to management.
• Share relevant system or process changes with internal stakeholders.
• Build and maintain effective relationships with clients and colleagues.

Technical Knowledge

• Basic knowledge of accounting.
• Ability to prepare reports in Excel is essential.
• Knowledge of Excel and ERP systems is required.
• Customer service experience is advantageous, but it is required in this role.
• Solid knowledge of MS Office (Word, PowerPoint, and Outlook) is required.
• Accounting system (Primavera and Sage Pastel, Sage300) is advantageous.

JOB REQUIREMENTS

EXPERIENCE & QUALIFICATION:

• An Accounting qualification or working towards an accounting qualification is required.
• Fluent written and spoken English and Portuguese are a requirement.
• A minimum of 1-year previous experience in the financial area, especially in accounts receivable, is required.

SKILLS & ATTRIBUTES:

• Strong attention to detail and problem-solving skills.
• Strong numerical skills.
• Working at a fast pace with high accuracy.
• Driven by timelines and strong values to meeting deadlines.
• Be a person that likes to perform and excel in what they do.
• The ability to persuade and influence.
• Ability to work in a team and under pressure.
• Ability to make decisions within pre-established constraints.
• Strong communication skills.

The position is available IMMEDIATELY.
To apply, send an email to cv@mediplusmz.com
The position reports directly to the Manager: Credit Control.