Call Center Supervisor (M/F)

Áreas Afins, Marketing e Comunicação
Maputo
3 semanas atrás
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Descrição da Vaga

Heading is looking for Client his, a Call Center Supervisor  (M/F) for Maputo

Call Center Supervisor

  • The Call Center Supervisor is responsible for overseeing daily call center operations, ensuring high-quality customer service, operational efficiency, and compliance with internal policies and service standards.

Technical Requirements

  • Degree in Management, Communication, Marketing or similar fields.
  • Minimum of 3 years of experience in call centers, with at least 1 year in supervisory roles.
  • Experience working in structured service environments, preferably within financial services, banking, or telecommunications.
  • Knowledge of customer service tools and CRM.
  • Understanding of performance metrics and reporting.
  • Practical experience using CRM systems to manage customer interactions, cases, and follow-ups.
  • Ability to supervise multi-channel support environments (voice, email, chat, WhatsApp, etc.).

Soft Skills

  • Strong leadership and people management skills.
  • High level of empathy and excellent communication abilities.
  • Effective conflict resolution and escalation management.
  • Strong organisational and time-management skills.
  • Results-driven mindset with focus on continuous improvement.
  • Ability to motivate teams and maintain high morale under pressure.
  • Roles Requiring Mandatory Experience in Banking or Microbanking.

Apply for job: https://heading.peoplenect.com/ats/external_applicant/?page=view_jobs_details&job_id=5730&company_id=32

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