- Beckett Collectibles
- Inhambane, Moçambique
Brief Description
Beckett Collectibles is seeking a motivated Customer Support Representative to join our dynamic team at our Lage, Germany office. We’re looking for a people-oriented individual who is passionate about delivering exceptional customer experiences.
Beckett Collectibles is a leader in the trading card and collectibles industry providing pricing, grading, ecommerce, and other products and services for the sport, non-sport, and gaming collector. With a focus on integrity, commitment, and accuracy, Beckett will continue to be a leader in the collectibles industry providing dynamic products and services to collectors worldwide. Find out more about Beckett products and services at www.beckett.com.
Responsibilities
- Interact with customers on behalf of the company to craft memorable experiences that enhance customer retention via phone, email, and online services.
- Providing accurate, efficient, and courteous customer service; processing incoming correspondence from requesters of information; communicating with customers and internal stakeholders regarding turnaround times. Educate customers about the submission process.
- Work with customers to answer inquiries and resolve complaints.
- Responsible for elevated issue resolution, coordination, and oversight.
- Responsible for managing and maintaining customer notes and communications within Beckett’s customer relationship management (CRM) system.
- Performs other duties as assigned by management.
Qualifications
- High school diploma or equivalent; associate degree or 2+ years of experience preferred.
- Prior sales or customer service experience.
- Strong computer skills with accurate data entry.
- Familiarity with CRM systems.
- Strong decision-making, problem-solving, and critical thinking abilities.
- Excellent interpersonal, written, and verbal communication skills.
- Ability to work independently in a fast-paced environment.
- Dependable, organized, and team-oriented.
Bonus Qualification(s)
Proficiency in a language other than English (Preferred: Spanish, Italian, and/or French).
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