Vaga: Assistant Branch Manager

Vacancy: Assistant Branch Manager (Export Customer Service)

Location: Beira, Mozambique
Employment Type: Full-Time

About the Company:
Our client is a leading organization in the shipping and logistics sector, dedicated to delivering outstanding customer service and operational excellence. They are looking for a dynamic Assistant Branch Manager to support the Export Customer Service department and contribute to operational efficiency and business growth.

Key Responsibilities:

1. Operational Excellence

• Oversee department activities such as planning, documentation, and reporting.
• Ensure compliance with internal procedures and regulatory requirements.
• Drive achievement of KPIs including on-time delivery, cost optimization, and accurate billing.
• Conduct process audits to reduce freight damage/loss and improve inventory turnover.

2. Team Leadership

• Supervise and mentor staff, setting clear performance goals and ensuring accountability.
• Organize training and plan annual leave schedules.
• Foster a safe and compliant work environment aligned with HSE standards.

3. Stakeholder Collaboration

• Work closely with the Branch Manager, senior management, and other departments.
• Liaise with external partners including customers, customs agents, and port authorities.
• Address customer concerns proactively to enhance satisfaction and loyalty.

Required Qualifications and Skills:

Education & Experience

• Bachelor’s degree or diploma in a relevant field; additional certifications in Shipping or Logistics are an asset.
• Minimum 3 years of experience in the shipping/logistics industry, including team leadership and direct customer service.
• Proficiency in Excel and data tools (e.g., Power Query) for decision-making.

Competencies

• Strong leadership with a focus on customer service, planning, and team coordination.
• Ability to manage change and promote innovation in a dynamic environment.
• Sound understanding of customs and port regulations and logistics operations.

Why Apply?

• Professional Growth: Opportunity to lead and influence regional logistics operations.
• Impact: Contribute to a company undergoing strategic transformation.
• Flexibility: Some travel and schedule flexibility to meet operational needs.

How to Apply:
Submit your CV and cover letter to: recruitment@consullda.com
Only shortlisted candidates will be contacted.

Equal Opportunity Statement:
Our client is an equal opportunity employer. All qualified applicants are encouraged to apply and will be considered without regard to race, religion, gender, or background.