Job Title: Acquisition Coordinator
Location: Vodacom Mozambique
Department: E-Commerce
Role Purpose
Vodacom Mozambique is seeking a talented and results-driven Vendor Acquisition Coordinator to join its E-Commerce team. The ideal candidate will manage relationships with key vendor accounts to meet customer needs. This role is perfect for someone with a start-up mindset, strong problem-solving abilities, and a drive for continuous improvement.
Key Responsibilities
- Act as the main point of contact for key sellers, offering support and guidance.
- Build and maintain strong relationships with sellers by understanding their business goals.
- Conduct account reviews to evaluate seller performance and identify areas for improvement.
- Analyze performance metrics and provide data-driven recommendations.
- Support sellers with product listings, pricing, promotions, and inventory strategies.
- Track marketplace trends and advise sellers accordingly.
- Drive sales by increasing product assortment and seller engagement.
- Collaborate with marketing teams on targeted campaigns to boost traffic and sales.
- Resolve seller issues efficiently and mediate disputes between sellers and customers.
- Work with customer service to optimize seller support processes.
- Use analytics tools to monitor KPIs for seller accounts.
- Generate reports for senior management with insights on seller performance and risks.
- Coordinate with internal teams to ensure alignment and support for sellers.
- Participate in projects aimed at enhancing marketplace functionality.
Key Competencies, Knowledge, and Experience
- Proven experience in account management and sales growth within online marketplaces.
- Background in e-commerce or retail is an advantage.
- Strong communication skills (verbal and written).
- Skilled in negotiation and conflict resolution.
- Strategic planning and implementation expertise.
- Proficient in data analysis tools (Excel, Google Analytics, CRM systems).
- Solid understanding of online marketplace operations and competitive dynamics.
- Knowledge of digital marketing: SEO, PPC, email, and social media.
- Familiarity with product lifecycle and listing optimization for search and conversion.
Key Performance Indicators
- Seller performance (catalog, sales, ratings, fulfillment)
- Seller retention rate
- Number of active sellers
Personality Traits
- Proactive and solution-oriented
- Detail-focused with strong organizational skills
- Outcome-driven with a focus on value delivery
- High integrity and professionalism
Qualifications
- Bachelor’s degree in Business, Marketing, E-commerce, or a related field
- Minimum of 3 years of experience in e-commerce, online marketplaces, or account management
Apply now: Apply Here
Only shortlisted candidates will be contacted.
